These Terms & Conditions (“Terms”) govern your access to and use of the website socialmasla.com and the services offered by Social Masla, operated by bbigcheese, a proprietorship registered in Punjab, India.

By accessing this website or engaging our services, you agree to be bound by these Terms.

Services Offered

Social Masla provides services including but not limited to:

Performance marketing & advertising

Marketing automation & AI-driven solutions

Consulting and strategy services

Training programs, workshops, and courses

The exact scope, deliverables, timelines, and fees are defined in individual proposals, agreements, or invoices.

Eligibility

Our services are intended for individuals and businesses 18 years of age or older. By using this website or our services, you confirm that you meet this requirement.

Payments & Billing

• Payments must be made as per the agreed terms shared in proposals or invoices.
• Payments are processed through third-party payment gateways (e.g., Razorpay).
• Social Masla does not store sensitive payment information.

Failure to complete payments may result in suspension or termination of services.

Refund & Cancellation Policy

Refunds

Refunds are time-based and assessed on a case-by-case basis.

• Cancellation before service delivery

  Partial or full refund, at our discretion

• After service has commenced

  Generally non-refundable

• Digital products / instant access

  Non-refundable

Refund eligibility depends on the nature of the service, work already delivered, and associated costs.

Cancellations

• Cancellation requests must be made in writing via email.
• Approved refunds, if any, are processed within 7–14 working days.

Social Masla reserves the right to refuse refunds where services have already been delivered or initiated.

Grievance & Support Mechanism

In accordance with applicable Indian consumer laws, users may raise grievances or support requests using the details below:

• Grievance Officer

  Piyush Sachdeva

• Email

  [email protected]

• Resolution Timeline

  7–14 working days

• Support Hours

  9:00 AM – 6:00 PM IST (Working Days)

All complaints must be submitted in writing. We aim to resolve issues fairly and within the stated timeframe.

User Responsibilities

You agree to:

• Provide accurate and complete information
• Use our services lawfully and ethically
• Not misuse, copy, or resell our materials without written consent
• Respect intellectual property rights

Limitation of Liability

To the maximum extent permitted by law:

• Social Masla shall not be liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Arbitration & Jurisdiction

Any disputes arising out of or relating to these Terms or services shall be resolved through arbitration.

• Seat of Arbitration: Punjab, India
• Jurisdiction: Courts in Punjab, India

The arbitration award shall be final and binding on all parties.

No Guarantee of Results

Social Masla does not guarantee specific outcomes, results, revenue, leads, or performance metrics.

Marketing and business results depend on multiple external factors beyond our control, including market conditions, platforms, budgets, and client-side execution.

Intellectual Property

All content, materials, frameworks, methodologies, and assets provided by Social Masla remain our intellectual property unless explicitly stated otherwise in writing.

Unauthorized use or reproduction is prohibited.

Termination

We reserve the right to suspend or terminate services if these Terms are violated, payments are not made, or misuse is detected.

Changes to Terms

We may update these Terms from time to time. Continued use of the website or services constitutes acceptance of the revised Terms.

Contact Information

Contact

Email: [email protected]

Address

Ground Floor, Near Nirankari Bhawan
Mubarakpur Bhankherpur Road
Trivedi Camp Mubarakpur
SAS Nagar, Punjab – 140201, India